Help Desk Analyst

Are you an ICT professional with excellent communication skills, strong problem-solving abilities, and a customer-centric approach? Then our position of Help Desk Analyst will be perfect for you!

Your challenge as a Help Desk Analyst
As a Help Desk Analyst you will be responsible for diagnosing and resolving hardware, software, and network issues, ensuring prompt and efficient problem resolution. You will respond to incoming help desk inquiries from your international colleagues, via our ticketing system in a timely and professional manner. For this you will follow established procedures and escalate complex issues to appropriate team members. In addition, you will also be responsible for installing, configuring, and maintaining computer systems, peripherals, and software applications. The education of users on system functionalities, best practices, and self-help resources is also an important aspect of this job. You will collaborate with the other members of your international IT Support & Systems team to identify recurring issues and contribute to the development of solutions and process improvements. And of course, you’ll stay up-to-date with the latest technology trends and industry developments to provide effective technical support.

What do we offer you as a Help Desk Analyst?
First of all, a pleasant working environment with an open culture in which you are valued. The informal, human atmosphere ensures that you quickly feel at home with us. Furthermore, we can proudly say that you will work in a healthy and growing organization with plenty of opportunities for development and growth. During our barbecue, Christmas celebration and other fun (team) events, you will also have the opportunity to get to know your colleagues outside of work. In addition to a competitive salary, we offer you an excellent package of benefits. Think about:

• 27 vacation days; 

• 13 adv days; 

• Profit-dependent allowance; 

• Pension scheme with +/- 50% employer's contribution; 

• 8% holiday pay; 

• Good travel allowance; 

• Interesting discounts on "weekend breaks" and household equipment, among other things.

Who are we?

We are Lantech; a healthy and growing international organization within mechanical engineering. We design, build and service packaging machines, transport modules and other additional systems. We have offices in the Netherlands, America, Australia and China. Our customers are diverse and located in different sectors. For example, we work for large multinationals within the food industry, but also for local entrepreneurs.

In Malden (the Netherlands) we develop and assemble box and tray handling machines. With more than 200 committed colleagues and a strong network of partners, we arrange sales and service within Europe from here.

Your background as a Help Desk Analyst

• An MBO or HBO education in Computer Science, Information Technology, or a related field (or equivalent work experience);

• Proven experience as a Help Desk Analyst or in a similar technical support role;

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus;

• Strong customer service orientation and a passion for delivering exceptional support;

• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.

• Ability to work independently and collaboratively in a fast-paced environment;

• Fluent in both the Dutch and English languages.

Are you interested in this job?
Then we would like to get in touch with you! For more information, feel free to contact Mascha Milder, recruiter, on +31 247998480, or recruiter@lantech.com. Mascha is happy to explain what the job of Help Desk Analyst entails and what it is like to work with us. To apply, use the application button.