Service Coordinator

Your goal: satisfied customers and our Field Service Engineers always in the right place. As a Service Coordinator you are the point of contact for our (international) customers and you support our Field Service Engineers in the field. The fact that you have to deal with beautiful machines and many different forms of technology makes this job complete for you. Curious about this dynamic position? Then read on quickly!

Your challenge as a Service Coordinator
As a Service Coordinator, your challenge lies in planning and organizing various service / after sales requests (installations, maintenance, retrofits, etc.). You answer customer questions about our packaging machines and take care of the planning and work preparation of the service activities. Whether it concerns a complex malfunction or "checking" a machine: you always know how to satisfy the customer. Thanks to your extensive technical knowledge, you know how to get the customer's demand completely sharp and you ensure that the right Field Service Engineer is scheduled for the right service job.

What do we offer you as a Service Coordinator?
First of all, a pleasant working environment with an open culture in which you are valued. The informal, human atmosphere ensures that you quickly feel at home with us. Furthermore, we can proudly say that you will work in a healthy and growing organization with plenty of opportunities for development and growth. During our barbecue, Christmas celebration and other fun (team) events, you will also have the opportunity to get to know your colleagues outside of work. In addition to a competitive salary, we offer you an excellent package of benefits. Think about:

• 27 vacation days; 
• 13 adv days; 
• Profit-dependent allowance; 
• Pension scheme with +/- 50% employer's contribution; 
• 8% holiday pay; 
• Good travel allowance; 
• Collective health insurance;
• Interesting discounts on "weekend breaks" and household equipment, among other things

Who are we?

We are Lantech; a healthy and growing international organization within mechanical engineering. We design, build and service packaging machines, transport modules and other additional systems. We have offices in the Netherlands, America, Australia and China. Our customers are diverse and located in different sectors. For example, we work for large multinationals within the food industry, but also for local entrepreneurs.

In Malden (the Netherlands) we develop and assemble box and tray handling machines. With 200 committed colleagues and a strong network of partners, we arrange sales and service within Europe from here.

Your background as a Service Coordinator 

• An education in electrical engineering, mechanical engineering, mechatronics, automotive engineering or similar;
• Several years of work experience, preferably within a service / after sales department;
• Well-developed communication and commercial skills;
• You are analytically strong and have a solid footing;
• You have a good command of English. German is preferable;
• Experience in working with an ERP system and MS Office.

Are you interested in this job?
Then we would like to get in touch with you! For more information, feel free to contact Mascha Milder, recruiter, on +31 24 799 8480, or Recruiter@lantech.com. Mascha is happy to explain what the job of Service Coordinator entails and what it is like to work with us. To apply, use the application button.